Dropbox keeps crashing in Windows 10


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4. Update the Windows OS

try to update the Windows OS

Although the current state of your operating system probably has nothing to do with Dropbox, you never know with Windows updates.

So, before proceeding to other solutions, make sure your operating system is up to date.

Not just because of Dropbox, but keeping Windows up to date is highly recommended for security and compatibility reasons.

Having trouble updating your Windows? Check out this guide that will help you solve them in no time.

5. Install Dropbox from the Administrator account

install Dropbox from Administrator account

Make sure that the Windows account you install Dropbox on is an Administrator account. Some users also report that after they add a password to their Windows account, Dropbox stops crashing.

Apparently, the Dropbox crashes can also be caused by permission issues.

6. Try installing Dropbox from the Microsoft Store

You probably prefer the regular, win32 version of Dropbox, but there’s also a UWP version, and it’s quite good. Additionally, UWP apps (should) work better in Windows 10, so you really have nothing to lose.

Just head over to the Microsoft Store, download and install the UWP version of Dropbox, and see if you have more luck with this app.

7. Check your firewall and add Dropbox to the exception list

check your firewall
  1. Go to Search, type firewall, and open Windows Defender Firewall
  2. Go to Allow an app or feature through Windows Defender Firewall. 
  3. Scroll down through the list of apps, and find Dropbox.
  4. Make sure to check both Private and Public.
  5. Save the changes and restart your computer.

Since Dropbox is not a first-party program, there’s a chance Windows Firewall will block it.

If that’s the case, you don’t really need to fully disable the firewall to make Dropbox working. You can just add it to the exceptions list by using the above steps.

8. Run the App Troubleshooter

App Troubleshooter
  1. Go to Settings.
  2. Navigate to Updates & Security > Troubleshoot.
  3. Click Windows Store Apps and choose Run the troubleshooter.
  4. Wait for the troubleshooter to finish the process.
  5. Restart your PC.

If you’re having problems with the UWP version of the app, you should run the built-in app troubleshooter to potentially resolve the problems.

If you’re having trouble opening the Settings app, just check out this detailed guide to solve the issue.

If the Troubleshooter stops before completing the process, fix it with the help of this complete guide.

9. Uninstall the latest update

uninstall the latest update
  1. Go to Settings > Updates & Security > Windows Update.
  2. Go to Update history > Uninstall updates.
  3. Now, find the latest update installed on your computer (you can sort updates by date), right-click it, and go to Uninstall.
  4. Restart your computer.

As we said above, you never know with Windows updates. So, it’s also possible for a Windows update to disrupt your system, and break some apps or programs.

If installing the latest updates didn’t get the job done (or even made the problem worse), let’s flip the philosophy and uninstall the latest Windows update. Use the above steps in that regard.

Do note that Dropbox issues may take various forms. To be more precise, users often complain about:

  • Dropbox keeps crashing – If Dropbox crashes, it’ll usually give you an error message. So, use that message to determine how to resolve the problem.
  • Dropbox keeps indexing – It’s also common for Dropbox to get stuck indexing. If that’s what bothers you, apply the solutions from this article.
  • Dropbox not connecting – If you have problems connecting Dropbox to the internet, make sure everything’s alright with your internet connection. If everything’s fine, move on to the solutions listed below.
  • Dropbox not syncing – The same applies to sync problems with Dropbox.

These above solutions should help you to fix Dropbox’s annoying crashes. If you’ve come across other workarounds to fix this problem, list the troubleshooting steps in the comments section below.

Editor’s Note: This post was originally published in June 2018 and has been since revamped and updated in October 2020 for freshness, accuracy, and comprehensiveness.

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