So far, the only solution is to turn off Nvidia Surround in order to fix this error.
We also have to mention that sometimes Nvidia Surround can’t be turned off easily, and users have suggested using the CTRL+ALT+S or CTRL+ALT+R shortcut to turn it off.
If the shortcut isn’t working for you, try unplugging other monitors and booting with only one monitor plugged it.
By booting only with one monitor, Nvidia Surround should be turned off automatically.
4. Keep your Windows 10 and GPU drivers updated
It has been reported that this issue is caused by the graphics card driver. Do you happen to you use the Nvidia graphic card? You should make sure you’re using the lastest GPU driver available.
If you want to easily download any driver, you should install a third-party driver installer that will scan your PC for compatible hardware and software, then install the latest drivers.
Some of the most common Windows errors and bugs are a result of old or incompatible drivers. The lack of an up-to-date system can lead to lag, system errors or even BSoDs.To avoid these types of problems, you can use an automatic tool that will find, download, and install the right driver version on your Windows PC in just a couple of clicks, and we strongly recommend DriverFix.Follow these easy steps to safely update your drivers:
- Download and install DriverFix.
- Launch the app.
- Wait for the software to detect all your faulty drivers.
- You will now be presented with a list of all the drivers that have issues, and you just need to select the ones you’d liked fixed.
- Wait for DriverFix to download and install the newest drivers.
- Restart your PC for the changes to take effect.
Keep your Windows safe from any type of errors caused by corrupted drivers, by installing and using DriverFix today!
Disclaimer: this program needs to be upgraded from the free version in order to perform some specific actions.
5. Change graphics memory size in BIOS
- Restart your computer and keep pressing Del, F2, or F10 on your keyboard while your computer boots.
- The key that you need to press might be different on your computer, so look for Press (key) to enter Setup message while your computer is booting, and press the specified key.
- Now you need to find the Advanced, Advanced Chipset, or Advanced Features menu.
- Locate Graphics Settings or Video Settings and change the memory size to 128MB or more.
If you’re using integrated graphics, you might be able to fix this BSoD error by changing the graphics memory size in BIOS.
Users have reported that they have successfully fixed errors caused by dxgkrnl.sys on ASUS laptops with integrated Intel HD 4400 graphics.
This solution should work for any other laptop or any other integrated graphic card. To change this setting you need to do as described above.
We have to mention that changing the memory size for the integrated graphic card isn’t the same for all computers, and the process might be different depending on the type of BIOS that you’re using.
6. Check for hardware malfunctions
There have been few cases where this issue was caused by a faulty RAM module or motherboard.
If your PC is under warranty, you might want to take it to the repair shop so it can be checked for hardware malfunctions.
Since one of your hardware might be the cause, the repair shop will be able to figure out which one is at fault and make the necessary changes to fix it or replace it with a working component.
If your computer happens to be out of its warranty period, there are plenty of other repair shops that will gladly check it and repair any possible problems.
7. Run the SFC scan
- Go to Search, type cmd, and open the Command Prompt as Administrator.
- Type in the following command, and press Enter:
- Wait for the process to finish.
- Restart your computer.
If none of the solutions from above managed to get the job done, we’re going to try with a few built-in troubleshooters found in Windows 10.
The first troubleshooter we’re going to try is the SFC scan. Use the above steps to run it.
If you’re having trouble accessing Command Prompt as an admin, then you better take a closer look at this handy guide.
8. Run the Blue Screen Troubleshooter
- Go to the Settings app.
- Head over to Updates & Security > Troubleshoot.
- Now, click Blue Screen, and go to Run the troubleshooter.
- Follow further instructions, and let the wizard finish the process.
- Restart your computer.
The next troubleshooting tool we’re going to try is Windows 10‘s built-in Troubleshooter from the Settings app.
This tool can be used for dealing with various issues, including our little BSOD problem. Do not hesitate to run the Troubleshooter, as described above.
If you’re having trouble opening the Setting app, take a look at this article to solve the issue.
If the Troubleshooter stops before completing the process, fix it with the help of this complete guide.
9. Run DISM
- Type cmd in the Windows search bar, right-click on the Command Prompt, and run it as an administrator.
- In the command line, copy-paste these lines one by one and press Enter after each:
And the last troubleshooter we’re going to try is the DISM (Deployment Image Servicing and Management).
As its name says, this tool deploys the system image all over again, and therefore, it could fix our problem.
Most users don’t know what to do when the Windows search box goes missing. Read this simple article to learn how you can get it back in just a couple of steps.
And that’s about it. Hope that one of our solutions helped you get rid of the dxgkrnl.sys BSOD error on Windows 10.
If you have any other questions or suggestions, feel free to leave them in the comments section below and we will certainly check them out.