The error can be very frustrating especially if you dabble in gaming streaming, or if you want to see the latest streams from the channels you follow.
For these reasons, in this article, we will explore some quick fixes for this issue. Please make sure to follow the steps presented here in the order listed below.
How do I fix the error to fetch channel information?
1. Restart app with administrator privileges
- Inside Streamlabs OBS, click on the Logout button found at the left of your screen.
- Click OK.
- Click the X button at the top right of your screen to close Streamlabs OBS.
- Right-click on the Streamlabs OBS icon on your desktop, and select Run as administrator.
- Log back into Streamlabs OBS using your Twitch account, and try to see if the error persists.
2. Run auto-optimizer
- Inside Streamlabs, click on the cog wheel Settings button.
- Inside the General tab, click on Run Auto Optimizer button.
- The optimization process will now start.
- When the optimization process is complete, click on Next.
Note: If the problem still persists, please follow the next steps presented in this list.
3. Check if your stream key is correct
- Log into Twitch, click on your profile picture, and select Creator Dashboard from the drop-down menu.
- In the left panel, select Channel, and then click on Show key.
- Now that you have your Twitch Stream key, open up Streamlabs OBS.
- Click on the Settings cogwheel.
- Click on Stream tab, then paste the copied Twitch stream key, and select Done.
If you’re having trouble with Twitch fetching the stream key, one of these three solutions might help.
In this article, we explored some of the best methods to deal with the Error fetching your channel information message.
Try them and feel free to let us know if this guide helped you by using the comment section below.
Editor’s Note: This article was originally published in May 2019 and was revamped and updated in January 2021 for freshness, accuracy, and comprehensiveness.