Fixes

Error fetching your channel information on Twitch [EXPERT FIX]

The error can be very frustrating especially if you dabble in gaming streaming, or if you want to see the latest streams from the channels you follow.

For these reasons, in this article, we will explore some quick fixes for this issue. Please make sure to follow the steps presented here in the order listed below.

How do I fix the error to fetch channel information?

  1. Restart app with administrator privileges
  2. Run auto-optimizer
  3. Check if your stream key is correct

1. Restart app with administrator privileges

  1. Inside Streamlabs OBS, click on the Logout button found at the left of your screen.
  2. Click OK.logout confirm Error fetching your channel information
  3. Click the X button at the top right of your screen to close Streamlabs OBS.
  4. Right-click on the Streamlabs OBS icon on your desktop, and select Run as administrator.run as administrator Error fetching your channel information
  5. Log back into Streamlabs OBS using your Twitch account, and try to see if the error persists.

2. Run auto-optimizer

  1. Inside Streamlabs, click on the cog wheel Settings button.settings icon Error fetching your channel information twitch
  2. Inside the General tab, click on Run Auto Optimizer button.auto optimizer Error fetching your channel information twitch
  3. The optimization process will now start.
  4. When the optimization process is complete, click on Next.optimization complete Error fetching your channel information

Note: If the problem still persists, please follow the next steps presented in this list.


3. Check if your stream key is correct

  1. Log into Twitch, click on your profile picture, and select Creator Dashboard from the drop-down menu.creator dashboard Error fetching your channel information twitch
  2. In the left panel, select Channel, and then click on Show key.show key can't fetch channel information twitch
  3. Now that you have your Twitch Stream key, open up Streamlabs OBS.
  4. Click on the Settings cogwheel.settings streamlabs OBS Error fetching your channel information
  5. Click on Stream tab, then paste the copied Twitch stream key, and select Done.show stream key Error fetching your channel information twitch

If you’re having trouble with Twitch fetching the stream key, one of these three solutions might help.

In this article, we explored some of the best methods to deal with the Error fetching your channel information message.

Try them and feel free to let us know if this guide helped you by using the comment section below.

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Editor’s Note: This article was originally published in May 2019 and was revamped and updated in January 2021 for freshness, accuracy, and comprehensiveness.

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