Fixes

[Fixed] Remote Desktop connection not working /can’t connect [Fixed]

In addition to your firewall, it’s important to check if your antivirus isn’t blocking the Remote Desktop feature.

Sometimes antivirus can interfere with your system and prevent this feature from working properly. In some cases, you might have to uninstall your antivirus in order to fix this issue.

If you’re looking for a new antivirus that is compatible with Remote Desktop, we suggest that you consider Bitdefender Total Security.

This antivirus is currently Nr.1 in the world and offers great protection and abundance of features, so we strongly recommend you secure your PC with it.

It also works great with Windows 10, so it won’t interfere with other processes and apps thus creating problems.

Bitdefender Total Security

Bitdefender Total Security

If you need an antivirus tool that protects your PC more than it affects its connectivity, try Bitdefender Total Security!

3. Check if remote connections are allowed

  1. Go to Search, type remote settings, and open Allow Remote connections to your computer.
    Unable to connect to remote PC, please verify Remote Desktop is enabled
  2. Check Allow remote connections to this computer and click OK to save changes.
    Windows 10 Remote Desktop credentials did not work

Just like you need to allow Remote Desktop through the Firewall, you also need to allow remote connections on your computer, if you’re using this feature for the first time.

Remote connections are now enabled, and you should try to connect again. We also noticed another possible issue that could prevent using Remote Desktop.

If the computer you want to connect to remotely is in the Sleep or Hibernate mode, the connection won’t be possible, so check if the computer is ‘awake,’ and then try to connect again.


Remote connection is blocked? Here are the best tips to solve the problem!


4. Use a third-party application

If you still can’t fix the problem with Remote Desktop on your PC, you might be interested in a third-party solution.

There are many great third-party applications for a remote control that are user-friendly and simple to use.

If you’re looking for third-party remote control software, be sure to try Mikogo.

This application is simple to use, allows you to share your screen with multiple participants and customize your sessions in multiple ways, from selecting the transmission speed to pausing sessions.


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5. Remove your credentials from Remote Desktop

  1. Press Windows Key + S and enter remote desktop. Click on Remote Desktop Connection from the menu.
    Remote Desktop certificate expired invalid
  2. When Remote Desktop Connection window opens, go to Advanced tab and click on Settings.
    Remote Desktop won't connect over Internet
  3. Now click on Delete Credentials.

According to users, sometimes Remote Desktop won’t connect due to problems with your credentials. However, you can fix that issue simply by removing the saved credentials. 

After deleting your credentials, check if the problem still persists. Many users reported that this solution fixed the problem for them, so be sure to try it out.


6. Turn off custom scaling

  1. Open the Settings app. You can do that simply by pressing Windows Key + I shortcut.
  2. Once the Settings app opens, go to System section.
    RDP this computer can't connect to the remote computer
  3. If custom scaling is turned on, you should see A custom scale factor is set message. Click on Turn off custom scaling and sign out.
    Remote Desktop not working after Windows 10 upgrade

If Remote Desktop won’t connect, the problem might be related to custom scaling. Many users use custom scaling on larger monitors, but sometimes this feature can cause problems with Remote Desktop.

Once you sign back in, the scaling should be set to default and all problems with Remote Desktop will be resolved. Many users reported that this solution worked for them, so we strongly recommend you to try it out.


7. Make changes to your registry

  1. Press Windows Key + R and enter regedit. Press Enter or click OK to start Registry Editor.
    Remote Desktop can't connect to the remote computer for one of these reasons Windows 10
  2. In the left pane, navigate to HKEY_CURRENT_USERSoftwareMicrosoftTerminal Server Client key. In the right pane, right click the empty space and choose New > DWORD (32-bit) Value. Enter RDGClientTransport as the name of the new DWORD.
    Windows 10 RDP client not working
  3. Double click newly created RDGClientTransport DWORD to open its properties. Set Value data to 1 and click on OK to save changes.

According to users, you might be able to fix this problem by making one small change to your registry. 

After making these changes, check if the problem still persists. This might be a slightly advanced solution, but many users reported that it worked for them, so you might want to try it out.


Can’t access Registry Editor? Check out this guide and solve the issue quickly.


8. Add the IP address and server name to the hosts file

Several users reported that they were unable to use Remote Desktop due to their hosts file.

According to them, to fix the issue, you need to manually add the IP address and the server name to the host’s file on your PC.

Unable to connect to remote PC, please verify Remote Desktop is enabled

To do that, navigate to This directory and edit the hosts file with Notepad.:

C:WindowsSystem32Driversetc

Keep in mind that hosts file is a system file, so if you want to modify it, you’ll need administrative privileges.

For more information on how to modify your hosts file and gain administrative privileges, we strongly recommend to check Access denied when editing hosts file article.

Once you make changes to your hosts file, the issue with Remote Desktop should be resolved.


9. Check if 3389 port is enabled

If Remote Desktop won’t connect, the problem might be your firewall. Your firewall can block certain ports in order to protect your PC, but sometimes your firewall can block certain ports by mistake.

For example, port 3389 is used by Remote Desktop, and if your firewall is blocking this port, you won’t be able to use this feature at all.

If this port is enabled, but the issue still appears, try disabling and enabling your firewall. Sometimes a quick firewall reset can fix the problem, so you might want to try that.


Can’t reset the firewall? Check out this complete guide on how to do that!


10. Change your connection from Public to Private

  1. Click the network icon in the bottom right corner of your Taskbar and click on your network connection. In our case, the name of the network connection is Network, but it might be different on your PC.
    Windows 10 Remote Desktop credentials did not work
  2. Click on your network connection name.
    Remote Desktop cannot connect error
  3. Select Private as your network profile.
    Remote Desktop won't connect over Internet

In order to protect your PC, remote connections are disabled if you’re using a Public connection. After doing that, the problem with Remote Desktop should be completely resolved.


That’s about it, I hope at least some of these solutions helped you with connection problems with Remote Desktop in Windows 10.

If you have any comments or questions, just reach for the comment section below, and we’ll try to assist you further.


FAQ: Read more about Remote Desktop Connection

  • How do I use Remote Desktop Connection?

Open the Remote Desktop Connection, type the name of the computer that you want to connect to in the Computer box, and then click Connect. If it gets complicated, read our complete guide on how to use Remote Desktop Connection.

  • How do I setup Remote Desktop on Windows 10?

To enable Remote Desktop, click on Enable Remote Desktop from the System options. If you can’t find it, read our perfect guide on how to enable it in Windows 10.

  • Is Remote Desktop secure?

The Remote Desktop is more secure than some administration tools. However, any time you add Administrator access to a system there are obvious risks. You can also check our list with the best remote control software for Windows 10.

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Editor’s Note: This article was originally published in November 2015 and was revamped and updated in January 2021 for freshness, accuracy, and comprehensiveness.

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