I am trying to print to a wireless printer, on an HP computer and I have an HP Printer. When I click Print in the HP Eprint Jetadvantage screen, I get ‘Printer validation failed’.
Fix the error by following the steps below.
How can I fix the validation failed error?
1. Open the Printer troubleshooter
- Type troubleshoot in the Search box and click on Troubleshoot settings from results.
- Click Printer and press the Run this troubleshooter button.
- Then select a printer to troubleshoot.
- Click the Next button to go through the troubleshooter’s suggested fixes.
2. Reset the Printer
- Unplug the printer from the wall and then the back of the printer with the printer turned on.
- Remove additional USB cables from the printer if there are any.
- Wait for about three or four minutes.
- Press and hold the printer’s power button for about 30 seconds to discharge it.
- Thereafter, plug the printer’s cable back into the wall. Then reconnect that cable with the rear of the printer.
- Turn the printer back on.
3. Reinstall the HP Printer
- Input appwiz.cpl in the Open text box, and click the OK button.
- Select the HP printer software listed in the Programs and Features Control Panel applet.
- Click the Uninstall option, and then click Yes to confirm.
- Restart the desktop or laptop after removing the software.
- Next, enter Control Panel in Run’s text box and click OK to open the window shown directly below.
- Click Devices and Printers to open the window in the snapshot directly below.
- Right-click the printer to uninstall and select Remove device.
- Then click Yes to confirm.
5. Run the HP Print and Scan Doctor
- The HP Print and Scan Doctor might also come in handy for fixing the Printer validation failed error. Click the Download Now button on HP’s support page to save HPPSdr.exe to a folder.
- Click HPPSdr.exe to open HP Print and Scan Doctor.
- Press the Start button.
- Select the printer that the Printer validation failed error arises for, and click the Next button.
- Select the Fix Printing option.
- HP Print and Scan will then display some troubleshooting results. Follow the troubleshooting instructions if the software displays any X crosses, which highlight unresolved printer errors.
We hope that our solutions helped you fix the Printer validation error. However, if you have any additional suggestions or advices, they would be very welcome for other users.
Editor’s Note: This article was originally published in August 2019 and was revamped and updated in January 2021 for freshness, accuracy, and comprehensiveness.