2. Use K-Lite Codec Pack
Codecs are programs that help encode and decode the digital data on media files. Basically, they help open digital media files on your computers. Most often, error code 0xc00d36c4 shows up because of missing codecs. Fortunately, you can easily install them.
All you have to do is open the installation wizard and follow the on-screen instructions to complete the process. Once done, restart your computer.
3. Use VLC Media Player
VLC media player is multimedia tool acknowledged for its capacity to open a wide variety of video and audio format files, in addition to DVDs, Audio CDs, VCDs.
One of its most impressive qualities is that it can play a multitude of codecs like MPEG-2, MPEG-4, H.264, MKV, WebM, WMV, MP3 without having to install those particular codec packs.
The VLC player is compatible with all platforms Windows, Linux, Mac OS X, Unix, iOS, Android and many more.
You’ll also appreciate the fact that you can have all the benefits of this excellent tool without spending a dime, because you can download it for free in complete safety.
This is a user friendly software, just follow the installation wizard instructions and then use the VLC media player to open the video file you wish
If VLC media player cannot open your media file, this proves that the file is corrupt, or that the problem lies in missing codecs.
If you VLC is lagging on Windows 10, take a look at this article to find out how you can make it run properly again.
4. Move your music files
Sometimes, moving the media files to from an external storage location into your internal storage can help resolve the issue.
Select the files you want to play and copy them (Ctrl + C). Paste them in a location within your internal storage (Ctrl + V). See if the files will open now.
If it doesn’t, you may try to copy them in the default Windows Music Library. This is the Music folder inside C: (or which ever your local disk is) Users.
5. Fix Playback Settings misconfiguration
1. On the bottom right corner of the screen, locate the Volume icon.
2. Click on Playback devices.
3. Open the Speaker tab and select Configure options to open the Speaker setup window.
4. A list of audio channels will appear. Click on the Test button for each audio channel. If an error message saying Failed to play test tone appears, make a note of the channel.
5. Once you’ve tested all Audio channels, click on Next.
6. Unselect all the speakers that produced the error.
7. Close the window and see if the media files will play now.
Sometimes error code 0xc00d36c4 may appear due to the playback settings being changed by a malware or by an different user. Troubleshooting the configurations can help resolve the issue.
Hopefully one of these solutions worked for you. If not, try contacting Microsoft Support. If you have any more questions or suggestions, leave them in the comments section below.
FAQ: Learn more about errors in Windows 10
- How do I fix error 0x00d36c4?
This problem usually affects video and audio processes, see how you can easily solve it by following our easy guide on fixing Music/Video error 0xc00d36c4 in Windows 10.
- How can fix system error?
- How do I fix Windows error code?
Certain code errors are caused by programs not being installed correctly, learn in our article how you can fix the Error 1310.Error writing to file in Windows 10.
Editor’s Note: This article was originally published in October 2017 and was revamped and updated in January 2021 for freshness, accuracy, and comprehensiveness.