Fixes

Photo import not working on Windows 10? Try these solutions


4. Check your camera settings

photo import issues

If you’re having photo importing problems on your PC, the issue might be your camera settings. If you’re trying to import pictures from your camera, be sure to check your camera settings.

According to users, if your USB connection settings are set to Auto on your camera, you won’t be able to transfer your photos.

To fix the problem, open your camera settings and make sure to choose MTP or PTP mode before trying to import your photos.

This issue also affects your phone as well, so be sure that you set the connection method to MTP or PTP on your phone before you try to import pictures.


Media Transfer Protocol won’t work on Windows 10? Readthis guide to fix the problem in no time.


5. Check your antivirus

antivirus blocking photo import

Your antivirus is a crucial component of your operating system since it will keep you safe from malware, but your antivirus can also cause photo importing issues to appear.

All cameras and phones connect to a PC via USB cable, and many antivirus tools will block USB devices by default in order to prevent the spreading of malware.

However, sometimes this feature can prevent you from importing photos to your PC, and in order to fix the problem, you need to check your antivirus settings.

Several users are recommending disabling your firewall during photo import, while others suggest allowing Runtime Broker to go through your firewall.

If that doesn’t work, you might be able to fix the problem simply by disabling your antivirus. If you can’t find the feature that is blocking photo import, the second-best option is to temporarily disable your antivirus.

In some cases, the issue might persist. A sa result, you might have to uninstall your antivirus completely. After uninstalling the antivirus, check if the problem is resolved.

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6. Manually transfer your photos

  1. Connect your phone or camera to your PC.
  2. Now open This PC and navigate to your phone or digital camera.
    Photo import not working
  3. Navigate to Internal Storage or SD card directory. (If the images are stored on your internal memory, go to Internal Storage. On the other hand, if you’re storing them on a microSD or SD card, go to SD card directory.)
  4. Now navigate to DCIM > Camera and all your photos and videos should be there.
  5. Move your photos and videos to the desired directory on your PC.

This is just a workaround, but if the photo importing feature isn’t working on your PC for some reason, be sure to try this method. This method might not be as straightforward as photo importing, but it will work nevertheless.


7. Connect your SD card to a card reader

connect camera to a card reader

This is another workaround that might help you with photo importing issues. Simply insert the SD card or microSD card into a card reader.

After doing that, right-click the new drive on your PC that represents your SD card and choose Autoplay. Now you should be able to import photos.

This is just a workaround since you’ll have to remove your SD card and connect it to a card reader every time you want to transfer photos from your camera or phone.

Even so, many users reported that it works, so feel free to try it out.


SD card is disabled in Windows 10? Count on us to solve the problem.


8. Try running the Photos app as administrator

  1. Locate your photo importing application.
  2. Right-click it and choose Run as administrator from the menu.
    Windows 10 photo import something went wrong Photo importing Windows 10 denied

If nothing happens when you click on Run as administrator, check out one of these six solutions.

The application will now start with administrative privileges. If running the application as an administrator fixes the problem, you might want to set the application to always use administrative privileges. To do that, follow these steps:

  1. Right click your photo importing application and choose Properties from the menu.
  2. Go to Compatibility tab and check Run this program as an administrator. Now click Apply and OK to save changes.
    Windows 10 Photo app not importing

After doing that, your photo importing application will always run with administrative privileges and you won’t experience any issues.


9. Use third-party applications

fix photo importing bug on windows 10

If you’re having photo importing issues on your PC, you might be able to solve the problem by using third-party applications.

There are many great applications that allow you to manage your photos, but ACDSee Photo Editor and Photo Manager Deluxe stand out from the rest.

Both applications offer simple to use and friendly interface, and by using them you should be able to import your photos without any problems.

Using one of the solutions above will certainly help you import your photos on Windows 10.

If you have any other questions, don’t hesitate to leave them in the comments section below and we’ll be sure to check them out.

FAQ: Learn more about photo importing

  • Why won’t my photos import from iPhone to PC?

If you’re having photo importing issues, there might be a problem with out-of-date drivers that you can easily fix.

  • How do I import photos to Windows 10?

Simply connect your PC to the camera, if that’s the device from which you want to import photos. Make sure that your camera is recognized.

  • Where do I find imported pictures on my computer?

The imported pictures are usually stored File Explorer. You can use various methods to search for them.

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Editor’s Note: This article was originally published in May 2016 and was revamped and updated in January 2021 for freshness, accuracy, and comprehensiveness.

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