Fixes

Something happened on our end error [FIX]

To fix it, start by running Windows Store Apps Troubleshooter. That should resolve the halt or at least give you a better insight into what’s causing it.

If the issue persists, reset the MS Store app and check Buy and Download Xbox Live settings. Read in detail about each solution below.

How do I fix Something happened on our end in Microsoft Store?

  1. Run the Windows Store Apps troubleshooter
  2. Reset the MS Store app
  3. Check the Buy and Download Xbox Live setting
  4. Clear the LocalCache folder

1. Run the Windows Store Apps troubleshooter

  1. Press the Windows key + S hotkey to open Cortana’s search box in Windows 10.
  2. Enter troubleshoot in the text box, and click Troubleshoot settings.
  3. Scroll down to and select Windows Store Apps.
  4. Press the Run this troubleshooter button to open the Windows Store Apps troubleshooter.Windows Store Apps troubleshooter detecting problems
  5. Then go through the troubleshooter’s potential resolutions.

Some users have confirmed that troubleshooter resolved the error for them.


2. Reset the MS Store app

  1. Press the Windows key + X hotkey and click Run.
  2. Enter wsreset.exe in Run’s Open box.wsreset.exe
  3. Press the OK button.
  4. A blank Command Prompt window will then open while resetting MS Store. Thereafter, the MS Store app might open.

3. Check the Buy and Download Xbox Live setting

Check the Buy and Download Xbox Live Setting
  1. Log in to the Xbox Live website and open the settings.
  2. Select the XBOX One Online Safety tab.
  3. Select the Only Free radio button for the Buy and Download option.

Adjusting the Buy and Download Xbox Live setting is another resolution that has fixed the Try that again error for some users.


4. Clear the LocalCache folder

  1. Open Run by pressing the Windows key + R hotkey.
  2. Input %localappdata% in Run and click OK to open File Explorer.appdata local files
  3. Open the Packages > Microsoft.WindowsStore_8wekyb3d8bbwe, and LocalCache folders from there.appdata local cache
  4. Press the Ctrl + A hotkey to select all content within the LocalCache folder.
  5. Press the Delete button.

A corrupted LocalCache folder can be the source for various Microsoft Store errors. So, clearing that folder is a potential resolution for the Something happened on our end error.

Those are some of the confirmed resolutions for the above-mentioned error. Should you know other fixes, don’t hesitate to share them with us.

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