To completely remove your antivirus, it’s recommended to use its dedicated removal tool. Many antivirus companies offer these tools for their software, so be sure to download dedicated removal tool for your antivirus.
After running the tool, all files and registry entries associated with your antivirus will be removed from your system. Once the antivirus software is completely removed, check if the issue still persists.
As previously mentioned, many users reported that Norton and McAfee are the main cause for this problem, but any other antivirus can also cause this issue to appear.
Although removing the third-party antivirus solutions, you will still have Windows Defender to protect your computer.
However, you will need a more powerful security solution and we recommend VIPRE Antivirus Plus. It’s light on your system, reliable and it comes for a reasonable price for what it offers.
We have to mention its Advanced Active Protection feature that can even detect polymorphic malware (it changes its signature to avoid detection) by using machine learning technology.
VIPRE Antivirus Plus
The RELOC_CHAIN_XEEDS_SEGLIM error will be a memory after you switch to VIPRE Antivirus Plus.
3. Run an SFC scan
- Search for cmd and click on Run as administrator to start Command Prompt.
- Enter sfc /scannow and press Enter.
- Be patient while Windows scans for corrupted files and don’t interrupt the scan.
Note: If the SFC scan stops, read this expert guide to fix the problem quickly.
4. Remove problematic updates
- Press the Windows Key + I to open the Settings app.
- Go to the Update & security section, then to the Windows Update tab, and click on View update history.
- Click on Uninstall updates.
- Locate a recent update on the list and double click to uninstall it.
Note: Keep in mind that Windows 10 tends to install updates automatically, so it’s recommended to download Show or hide updates troubleshooter. Using this tool you can prevent problematic updates from being installed automatically.
5. Reinstall Windows Media Player
- Search for windows features and select Turn Windows features on or off from the list of results.
- Expand the Media Features folder and uncheck WindowsMedia Player. Click OK to save changes.
- Restart your PC.
Note: After your PC restarts, Windows Media Player will be removed. To install it again, repeat the same steps, but be sure to check the Windows Media Player option.
Once the Windows Media Player installs again, the issue should be completely resolved.
6. Copy postgreSQL DLLs to the System32 directory
Keep in mind that this solution only applies to problems with postgreSQL, so if you don’t have this application installed, you can skip this solution entirely.
In addition, copying DLLs to System32 directory can sometimes cause issues, so be sure to create a backup and use extra caution.
7. Make changes to your user account
7.1 Create a new user account
- Press Windows Key + I to open the Settings app.
- Go to Accounts section. Now go to Family & other people in the left pane and click on Add someone else to this PC in Other people section on the right.
- Select I don’t have this person’s sign in information.
- Now click on Add a user without a Microsoft account.
- Enter the user name for the new account and click the Next button.
- Switch to the new account and check if the problem still persists. If not, copy all your important files to the new account and continue using it as your main account.
Note: Several users reported that this issue occurs when clicking links in Outlook, Skype, and Excel. If you have the same problem, you might be able to solve it by creating a new user account.
Sometimes your user account might be corrupted, and the only way to fix the problem is to create a new one.
Some users are also suggesting to make a few changes to the registry. These steps aren’t mandatory, and if creating a new account fixed the problem for you, you can probably skip these steps.
7.2 Modifiy current user account with registry editor
- Log in with your new account and navigate to the C:Users directory.
- Locate your old user profile and rename its folder to your_username.old.
- Press the Windows Key + R and enter regedit. Click OK or press Enter.
- Go to File and select Export and select a safe location for your registry (in case anything goes wrong, you can use this file to restore the registry to its previous state).
- In Registry Editor, navigate to the following key from the left pane:
- Expand the ProfileList key and you should see several subkeys available.
- Check all the keys and look for the ProfileImagePath value in the right pane. You need to find the key whose ProfileImagePath value represents the location of your old profile.
- Memorize the last four digits of that key, in our example, it’s 1001 but it might be different on your PC, right-click the key and choose Delete. Double-check everything and be sure to delete the right key. Deleting the wrong key can cause issues with your PC, so be extra cautious.
- Navigate to the following key and delete the key that has the same four digits that we mentioned in the previous step:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrent VersionProfileGuid(if you can’t find this key, feel free to skip this step).
- Restart your PC and login with your new account, then transfer the data from your old account to the new one if you already haven’t.
Note: In most cases, it’s just necessary to create a new user account and transfer your files to it, but if the problem still occurs, you might have to change your registry as we showed you in the steps above.
8. Change your registry
- Start the Registry Editor as shown in our previous solution.
- Be sure to back up your registry before proceeding.
- Press Ctrl + F and enter 9BD02EED-6C11-4FF0-8A3E-0B4733EE86A1 or 6A0357B5-AB99-4856-8A59-CF2C38579E78. Click the Find Next button.
- You should find the following value:
- Replace it with the following value:
- Repeat the search and replace the values as we mentioned in our previous step (repeat the search a couple of times in order to replace all values).
- Restart your PC and check if the problem is resolved.
Note: Keep in mind that this solution is for advanced users, so if you choose to apply it, be extra cautious in order to avoid causing damage to your Windows installation.
9. Rename the ssleay32.dll
This solution applies mostly to PHP developers that are getting The operating system cannot run %1 error on their PC. According to users, you might be able to fix this problem by reinstalling PHP and all the necessary components.
In addition, some users are suggesting to locate ssleay32.dll in C:WindowsSystem32 folder and rename it. Keep in mind that renaming files in System32 folder can be potentially dangerous, so use extra caution.
After renaming the file, the issue should be completely resolved. This solution applies only to users that have PHP installed, so if you’re not a web developer you can skip this solution entirely.
10. Change the Skype shortcut parameters
- Make sure that Skype isn’t running in the background. If it is, close it.
- Locate the Skype shortcut, right-click it, and choose Properties from the menu.
- Locate the Target or Start in field and add /legacylogin after the quotes. Do not change the path inside the quotes. Click Apply and OK to save changes.
Note: After making the changes, use that shortcut to start Skype. This is just a workaround, but it works according to users, so be sure to try it out. Keep in mind that you’ll have to keep using that shortcut to start Skype every time you want to use it.
11. Stop the Apache service and copy the DLL files
If you’re having this problem, you need to stop Bitnami WAMP Apache service using the Stack Manager application.
After that, copy libeay32.dll and ssleay32.dll from installdir/php/ to installdir/apache2/bin/ directory. Lastly, start Bitnami WAMP Apache service again and check if everything is in order.
This solution is for web developers that have WAMP running on their PC. If you’re not using this application, this solution won’t apply to you.
12. Remove Internet Explorer Developer Channel
- Press the Windows Key + I to open the Settings app.
- Go to the System section and navigate to Apps & features, then select Internet Explorer Developer Channel and click the Uninstall button to remove it.
Note: If you don’t have Internet Explorer Developer Channel, you can fix the problem by installing and then removing it by using the instructions above.
You can download Internet Explorer Developer Channel from Microsoft’s website. After removing the application, the problem should be resolved completely.
13. Update libeay32.dll and ssleay32.dll files
Another solution that can help web developers that have this problem with PHP is to update libeay32.dll and ssleay32.dll files.
Simply download these files from the latest PHP package and update them, and the problem should be resolved. In addition, some users are also suggesting to update php_curl.dll, so you might want to try that as well.
This solution only applies to PHP developers, so if you’re not using PHP, this solution doesn’t apply to you.
ERROR_RELOC_CHAIN_XEEDS_SEGLIM and The operating system cannot run %1 errors can cause a lot of problems on your PC, but you should be able to fix them by using one of our solutions.
If you have any additions or suggestions leave us a note in the comments section below.
Editor’s Note: This post was originally published in June 2017 and has been since revamped and updated in October 2020 for freshness, accuracy, and comprehensiveness.