Fixes

The user ID you entered does not exist error


4. Avoid attempting to login with an Alias

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Usually, the error user ID does not exist denotes that the user is trying to login using an Alias.

If by any chance, the email address in question has been swapped with a new one, the original email address then becomes an Alias. Hence, logging in with the affected account (Alias) will trigger the user ID error. To resolve this, login using the details of the new account.


5. Send a test E-mail to the supposed user ID

From an existing and active e-mail address, send an email to the user ID in question to see if it will bounce back (mailer daemon) or get delivered.

If it gets delivered without any error, then the account still exists, and the following should be done to fix the ID error:

  1.  Ensure that the case for both username and password are correct
  2. Avoid pressing the incorrect key accidentally, so be careful
  3. Try logging in from another secure computer as your keyboard might have issues

6. Do not use an account name from another type of account

Using an account name from a different kind of account such Xbox accounts, Work or School accounts may trigger the user ID error.

Trying to sign into a variety of Microsoft services using an Xbox Gamertag is impossible. A Gamertag is meant to serve as an identity only on Xbox.

Also, attempting to sign in to Xbox or the Microsoft account website with a user ID supplied associated with a user‘s school or work may not work. So, visit the Microsoft Web page and sign up for a new account.


7. Recover your account by requesting for a password reset

  1. Visit the Reset your password webpage.
  2. Choose from the options provided on why you need a password reset, then click Next.
  3. Slot in the Microsoft user ID that needs to be recovered.
  4. Enter the on-screen character and click Next.
  5. In case the account has security information, you will receive a one-time code on the associated alternate (additional) e-mail address or phone number from Microsoft.
  6. After entering the unique code, you will be able to create a new password and sign in.

A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case sensitive.

If there is no doubt as to using the right details and sign in remains impossible, then a reset is what should come next.

Note: Before requesting a password reset, the user ID must have been confirmed to exist by the steps mentioned earlier. Also, a user needs to request for a reset of the primary account, not the additional e-mail address.


8. Fill out a Microsoft Account issues form online

  1. If the tweaks earlier mentioned do not solve the sign in problem, the issue might have to be reported to Microsoft.
  2. To log a complaint, visit the account recovery page and on the next screen, check the issue you need help with.
  3. On the next page, fill out the necessary details. To access this form, the user must be signed in with a Microsoft account.

Use an alternate account to sign in (if one exists) or sign up for another one.

After registering successfully, you will be able to fill out the form for the account that needs to be fixed.


We hope that the suggestions listed above helped you to fix this error message. If you’ve come across other solutions to fix this problem, you can help the Windows Community by listing the troubleshooting steps in the comment section below.

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Editor’s Note: This article was originally published in October 2017 and was revamped and updated in January 2021 for freshness, accuracy, and comprehensiveness.

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