To retrieve your user ID and reset password, open TD Ameritrade’s Login Help page.
There you can click the Retrieve user ID and Reset password buttons.
6. TD Ameritrade security questions not working
If your TD Ameritrade security question answer isn’t working, contact the app’s customer support. You can call the app’s support with 800-454-9272.
Alternatively, you can also contact customer support via Ameritrade’s Twitter page.
Ameritrade’s customer support will probably ask you some alternative ID questions and then provide you with your security question answer.
Alternatively, try logging in to the TD Ameritrade mobile website instead. That sends security codes to users via text messages. So, security answers aren’t needed for the website.
7. TD Ameritrade streaming quotes not working
TD Ameritrade streaming quotes have stopped working in the past. If you can’t view Ameritrade’s streaming quotes, there’s not that much you can do to fix the issue.
Missing streaming quotes will be more of a server issue. TD Ameritrade had a notable outage as recently as May 2020.
You can check if Ameritrade is down at Downdetector.com. Open the Downdetector.com page for Ameritrade, which will tell you if there’s a server issue.
So, that’s how you might be able to fix an Ameritrade app not working. Although not entirely confirmed fixes, those resolutions could feasibly resolve quite a few TD Ameritrade app issues.
FAQ: Read more about the TD Ameritrade app not working
- Will updating TD Ameritrade help fix it?
Updating the app, if there’s an update available for it, might also fix TD Ameritrade. You can check for app updates within your Apple Apple Store and Google Play apps.
- Is there a Windows 10 TD Ameritrade app I could utilize as an alternative to the mobile ones?
MS Store includes a UWP TD Ameritrade app for Windows 10, but that app is currently unavailable for download. The TD Ameritrade Windows 10 Mobile app has been discontinued.
- Does TD Ameritrade have email support?
Yes, the email support address is email@example.com.